Terms and Conditions

Payment Options

1. Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Primerose, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Primerose offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Primerose 72 hours prior to the time of departure; else, the order is liable to be cancelled.

Primerose charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

2. Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. Primerose.com processes payments through an online gateway system which enables safe and secure transactions.

  • - HDFC
  • - Allahabad Bank
  • - Axis Bank
  • - South Indian Bank
  • - Citibank
  • - United Bank
  • - Union Bank
  • - Jammu &Kashmir Bank
  • - Catholic Syrian Bank
  • - ING VYSYA Bank
  • - ICICI
  • - Standard Chartered
  • - Canara Bank

3. Pay at Hotel (Post Pay)
With some of our partner hotels Primerose has negotiated a special facility where Primerose customers can pay the hotel directly at the reception at the time of check-in at the hotel.
Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Amendment and Cancellation policy

To amend/cancel your ticket ,call Primerose Customer Care on 91-11-22233114 . For all offline cancellation of domestic flights a standard charge of Rs. 300 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings, a standard fee of Rs 500 per person would be charged, over and above the airline's own cancellation charge.

For rescheduling of domestic flights, Primerose will charge Rs. 300 per person per sector as standard rescheduling charges.
For no-show on domestic flights, Primerose will charge Rs. 100 per person per sector as standard no-show charges..
Please refer to airline specific amendment and cancellation policy while using Primerose services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled